Got a bit of a scare last week. Actually, a big scare.
I’d sent an email announcing my very first online video animation promoting my upcoming Audacious Audio 5-Figure Success Group . It was something I worked quite hard on, and of course, the first time you do anything you’re a bit nervous about it.
So I spent days making sure every detail was checked and double-checked. I sent out my announcements. Everything was set.
And then I went to the page where the group is listed. And I got this cute little screen:
In case you can’t read it, it says: “This site is down for maintenance and will be back up shortly. Please check back. Thanks.”
Not only is this the home page for the group, it’s the page the video animation automatically forwards viewers to when they’re done watching.
Yikes!
But wait (as they say in the infomercials). There’s more.
I went to AudaciousAudio.com . . . and 4FigureTeleseminars.com . . . and every other domain I have forwarded.
And got the same cute little screen.
Oh-oh.
After I peeled myself off the ceiling and after doing a bit of checking, I realized that only my forwarded domains got this screen. My primary domain and all the pages linked to it were fine. Unfortunately, all my money-making pages are listed on forwarded domains.
(For those of you who don’t know what this forwarding thing is, it’s the ability to buy a bunch of domain names and have them linked to a single hosting account. So instead of having to buy a separate hosting account for each domain, you can have literally hundreds of domains forwarded to that one account. Even though its hosted on your main account, www.myForwardedDomain.com is what shows up in the address bar. Neat.)
So I called GoDaddy, the folks I have my domains with. And although it was 10:30 pm out here in LA (or perhaps BECAUSE it was 10:30pm) I got right through. The peppy college-sounding guy on the line put me on hold for about 5 minutes. And when he returned, he said, yes indeed, they had an issue with their domain servers and expected to have it fixed within a few hours.
When I awoke early the next morning, it indeed had been fixed. The video was viewed by a lot of you, and received a great response.
Still, it really gave me pause.
And made me realize that those of us who do a good deal of our business online really don’t have as much control as we think we do. And in fact, from time-to-time, we are totally at the mercy of the server gods.
Still, there are a few things we can do to limit the damage – both on our business, and our psyches.
First, when an issue like this arises, have the tech support number of your web and domain hosting companies handy. I am still shocked how many people would rather agonize all night, than pick up the phone and call tech support. They don’t bite (I assure you) and if you catch someone on a bad day, simply thank them, hang up and call back. Chances are, you’ll get someone new who’s very helpful.
You might also want to keep the number of a geek friend handy. (A lot of geeks LIVE to help folks in distress!) Buy them a nice dinner as a retainer for times when you need help.
Third, realize that when something does go down, it rarely stays that way forever. Even my former web host (who shall remain nameless) who thought customer support was something Fruit-of-the-Loom did, was rarely down long.
Finally . . . your website, with all its faults, properly maintained IS the gift that keeps on giving. It can help provide for you in your old age, as well as show you a pretty good time before then. It can show you the way to “make money while you sleep”. And even as it gives you a bit of a scare from time to time, it rises like the Phoenix to sell and sell again.
In short – learn to roll with it. You’ll be laughing all the way to the bank.